Maintenance Contracts Case Study 2

Client: Ministry of Defence

Maintenance contracts case study MoD


In 2015 IMS was awarded a four year contract after competitive tender for the maintenance and supply of machine tools and related equipment across the MOD’s 200 UK and overseas sites.

Scope of works

  • The servicing, repair and maintenance of existing workshop equipment
  • Procurement and supply of new woodworking and metalworking machinery and spare parts
  • Planned Preventative Maintenance (PPM) to all production related equipment
  • Reactive works – breakdown and repair
  • Remedial works and alterations to the systems and equipment on site supply and commission of all new machinery
  • Technical compliance for the equipment on site covering:

How we do it

IMS has an in-house team of experienced machine tool service engineers dedicated to this contract, giving us nationwide coverage. All of our service engineers are SC security cleared. We have created a consistent annual service schedule whereby the sites have been grouped geographically; limiting the amount of time spent travelling. We send the same engineers to each of the sites, which has established strong working relationships with the onsite MOD personnel and improved efficient working.

We have built a database to include an accurate list of all of the wood working and metal working machinery on each site, along with the service and repair records. Service and remedial reports are automatically generated on completion of each site visit. We provide prompt responses to all breakdown and repair call-outs and remedial works.

The benefits we have achieved

All of the metal and woodworking machines are compliant with health and safety and PUWER regulations. We have reduced the downtime and increased availability on all machines. The life cycle of the machines has been increased and the replacement cost for machines has therefore been reduced. The machines now benefit from improved performance and accuracy and reduced risk of breakdowns.

We have provided a safer working environment for the training schools and workshops. Finally, we have compiled an up-to-date asset list of all MOD owned woodworking and metalworking machinery in the UK and overseas workshops recording all activities and service records.